Take full control of your surveys

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Get deeper understanding of your customers

Don't stop at measuring Customer Satisfaction. Find out whether it's hard to be your customer with Customer Effort Score. See how loyal your customers are towards you and your products with Net Promoter Score.


Survey the right way

Benefit from multiple survey distribution methods. Need an example? You can measure Customer Satisfaction in the signature of every email you send, Customer Effort Score with a trigger after a ticket is closed.

Mix and match distribution methods with surveys to fit your customers.


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Choose what you want your customers to see

Personalize your survey, add additional questions or change the existing ones without any programming knowledge. Choose how detailed of an answer you want with different rating scales.

LiveAgent Help Desk integration


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Find & Remove Friction Points

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Ratings & Comments as notes in LiveAgent

See feedback from your customers ratings pushed to the relevant tickets in the form of a note.

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Rating as a custom field in LiveAgent

Beside the note, Nicereply will automatically save a rating as a custom field.

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Ticket backlink

Identify feedback in context with a direct link to the rated ticket.

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Agents sync

Sync all your LiveAgent users to Nicereply with one click. New users added afterwards will receive an automated email with login instructions.

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Customer sync

Customers often don’t share their name in feedback forms. Nicereply will automatically add customer names based on the ticket ID, so you don't need to ask for a name on your surveys.

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Rules based on rating values

Set automation rules based on the rating values. Want to reach out to customers whose CSAT was low? How about asking those who were satisfied for a referral?

LiveAgent Live Chat integration


Get more feedback than ever before

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Increase response rates

More responses mean more feedback. Customers who measure Customer Satisfaction in every email signature with Nicereply report 200% higher response rates than before.

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Less emails

Instead of sending a Customer Satisfaction after a ticket is closed measure it in every email signature. Use that “email slot” for another survey to get more feedback without sending more emails.

Customers Surveys
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