Customer satisfaction survey tool built for Front

Fully customize your surveys and choose from multiple metrics & rating scales.

Front overview

If you want to understand your customers, you need to ask for feedback! You’d be surprised how much great insight they’re willing to give.

Nicereply makes it simple for your team to develop a scaled customer feedback machine that is measurable, and it can help your team give world-class support.

Kenji Hayward
Head of Customer Support at Front
Kenji Hayward
Kenji Hayward
Head of Customer Support at Front
Frank And Oak
Shoes of Prey

Customize your surveys
to fit your needs

Picture frame

Add your logo

Add a logo to your survey, so customers can immediately recognize who’s contacting them.

Color palette

Choose your color scheme

Match your survey’s design to your brand for a more coherent experience.


Change the survey question

Ask your customers a question that makes sense in a given situation.

Choose your rating scale

Decide how many options will your customers have to answer. You can choose from:

  • 2 Thumb icons
  • 3 Face emojis
  • 5 Stars
  • 10 Stars

Add additional questions

Need more feedback? Ask multiple questions. For example "Was the solution helpful?" and "How satisfied were you with John’s response?" to look at the issue from different points of view.

Send different surveys in different situations

Fit your survey to different situations. Did your customer contact about a specific product? Ask about that product specifically in the survey. Did they reach out to you from a different country? Send them a survey in their language.

You can trigger different surveys for different teams and inboxes.

Control the timing of your surveys

If you are sending a separate survey email, decide how long after resolution would you like to send it. You can survey immediately, after an hour, or the day after. It's up to you.

Protect your customers against over surveying

Don’t overwhelm your customers with survey emails. Choose after how many days can a customer receive another survey email.

Trigger settings

Measure customer satisfaction
when it makes sense to you

Envelope with heart

Include surveys in
your responses

Ask customers for feedback via a one-click survey placed in your signature. The easiest and most effortless way to ask for customer feedback.

Get all the benefits of a customer feedback program without sending any additional emails.

Mail reply
Pocket multi tool

Place surveys into your
message templates

See how satisfied customers are with your canned responses. Place a satisfaction survey in your message templates and see which responses work and which don’t. You can put different surveys into different templates.

Delivery truck

Send post-resolution
email surveys

Don’t want to include surveys in your responses? Send your customers a survey in a separate email automatically after archiving the conversation.

You can create multiple different surveys and trigger them based on tags. This way you can send different surveys for different teams and inboxes. Don’t send everyone the same generic survey when you don’t have to.

Smartphone notification

Ask for feedback after an SMS or a chat conversation

Get feedback on your SMS and chat conversations as well. Nicereply surveys can also be placed as a simple URL which can be included in an automated reply to archived SMS and chat conversations.

Measure metrics
you care about

See survey responses in Front

Drawer with star

Survey response in the
existing conversation

Unlike other solutions, Nicereply doesn’t create a new conversation every time a customer gives you feedback. Instead you can see it in the same conversation as a note and a tag.

Chat bubbles

Understand the context
behind feedback

See customer feedback matched to specific conversations, not just contacts.

Dashboard magnifier

See all rated conversations

Filter all your conversations based on how satisfied your customers were. Tags added to every rated conversation makes it easy to filter and search through them.

Works with emails, chats and SMS messages

Measure customer satisfaction across all your support channels.

Front preview Email Front preview Chat Front preview SMS

Additional features


See and compare the performance of different agents and teams.

Advanced analytics

Drill down for more insights with analytics featuring leaderboards, histograms, trend charts, and more.

Conversation backlink

Identify feedback in context with a direct link to the rated conversation.

Survey results management

We all make mistakes. Sometimes you get bad feedback by mistake. Sometimes you get hit by spambots. Nicereply allows you to edit and delete ratings to solve these problems.

Agents sync

Sync all your Front users to Nicereply with one click. New users added afterward will receive an automated email with login instructions.

Customers sync

Customers often don’t share their names in feedback forms. Nicereply will automatically add customer names based on the conversation ID.

Send automated emails based on survey results

Setting automation rules based on the feedback you receive makes it easy to follow up with satisfied or dissatisfied customers this way.

Responses instantly pushed to a dedicated Slack or MS Teams channel

See customer feedback as soon as it arrives in your Slack or Microsoft Teams.

View pricing
Katka & Igor

Free personal demo

  • 30 minute online call
  • Free account setup
  • No obligation
Request a demo