Measure Customer Satisfaction

In-signature surveys

In-signature surveys

Ask customers for feedback at the bottom of every email. Act quickly to turn a conversation around, when it starts to derail.

Post-resolution surveys

Post-resolution surveys

Survey your customers automatically after you close a ticket, conversation, or deal. Choose how long to wait post-resolution before sending out a survey.

Choose your CSAT rating scale

Survey with thumbs

Thumbs up/down CSAT survey

Easy to use. Customers have two options. Satisfied, or not.

Survey with smileys

Smileys CSAT survey

With a third option, your customer can express a neutral opinion.

Survey with 5 stars

5-star CSAT survey

From customer support to product reviews. The 5-Point scale is easy to understand yet suitable for a large number of responses.

Survey with 10 stars

10-star CSAT survey

Get the most detailed answer from your customers. With the most options to choose from, they will be able to express their emotions clearly.

Customer Satisfaction Survey that delivers

Icon Responses

One-click responses

Get the feedback you need with just one click.

Icon Scales

Multiple scales

Stars, thumbs, or smiley faces? Which rating scale do you prefer? Is it 2, 3, 5, or 10 rating points? It's up to you.

Icon Wording

Customizable wording

Change the wording of your survey question to fit your customers.

Icon Fake

No fake ratings

See if your agents rate themselves and don't let these ratings affect your results.

Icon Design

Beautiful design

Customize beautiful templates to fit your needs. No code required.

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Extra questions

By asking extra questions, you can learn more about your customers.

All your data in one dashboard


Read every comment

See all your feedback with comments in your rating feed.

See who and what you need

Get a quick overview of your performance per team, agent, survey and time period.

Improve and forecast

See improvements over time and identify trends with easy to read charts.

Pos. Name Average Ratings
1. John Vance 9.93 1 370
2. Cyrilla Warner 9.63 678
3. Deniece Johnson 8.86 820

See who is the best

Recognize your best support teams and agents with leaderboards.


Never miss a negative feedback

With our issues feature, you can ensure you never miss negative feedback and that every unhappy customer is turned into a happy one.

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